We are looking for a service-oriented IT Support Specialist to provide on-site and remote desktop, server and network support in a variety of client environments. You will be a client-facing member of our service delivery team, solving a variety of challenging technical issues for an assigned portfolio of clients while striving to achieve and surpass our contractual Managed Service Agreements (MSA) and/or Service Level Agreements (SLAs). Daily responsibilities will include technical support, project deliverables and technical auditing processes (e.g. daily backup checks, weekly system maintenance and documentation review). Work will be Waterloo offices and client sites throughout the region with occasional opportunities for remote work based upon client and team commitments. Career growth allows for a balance between advanced technical skill development and an introduction to project/client management while mentoring alongside senior team members.
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